The brief shouldn't live in someone's head.
For events businesses where every detail counts, and where a coordinator leaving mid-project shouldn't mean a client loses confidence.
The moments where events businesses lose clients, and what Ntouju does about it.
The coordinator who resigned mid-project
Sade resigned three weeks before the Zenith Bank corporate conference. The brief was in her email. The MD's dietary requirements were in her head. The vendor contacts were in her phone. The new coordinator had ten days to get up to speed.
Every brief, email thread, budget note, dietary requirement, vendor contact, and milestone is logged to the client's profile in Ntouju. Handover time: ten minutes. The client never needs to know.
The complaint that arrived at the worst moment
A complaint came in on the day of setup, a client unhappy about a change to the venue layout. It went to a general inbox. It sat unread for four hours. By the time someone responded, the client had escalated to the business owner directly.
Complaints auto-route to a priority queue. Auto-acknowledgement fires immediately. The right person is assigned and notified. The client feels heard within minutes, not hours.
The corporate client who went quiet after the event
A major corporate client had a successful annual conference. No follow-up. Eight months later they were planning the next event, and had already approached three other companies.
Post-event thank you within 48 hours. 30-day check-in: "How are you using the venue insights we discussed?" Six-month touchpoint. 60-day referral ask. The relationship continues without you having to manage it.
Ready to see it in action?
We're onboarding a small group of businesses personally. Every client gets a hands-on setup, not a SaaS flow.
Setup and personal onboarding are included.