Your clients travel. Their relationship with your business shouldn't end at the airport.

Average retention in travel and hospitality. Top-performing agencies with structured follow-up exceed this consistently.

The research-validated window for a referral ask after a trip, after the holiday glow, before it fades.

Before travel date: when a pre-trip checklist has the most impact. Most agencies miss this touchpoint entirely.

The agent who went on leave

Kemi's best client had a trip coming up in 7 days. Kemi went on leave. She told the team. The team noted it. Eight days of silence later, the client messaged asking if anyone was there.

When Kemi's leave is approved, Ntouju automatically flags her open follow-ups. The team reassigns in one click. The pre-trip checklist goes out automatically, on time, without Kemi.

The post-trip silence

Your agency closes the booking and goes quiet. The client had a wonderful trip. Three months later they're searching for a new agent for their next holiday, and they've already forgotten your name.

Post-trip thank you fires automatically 2 days after return. Referral ask at 14 days. Re-engagement at 90 days with "Where will you go next?" None of this requires manual action.

The VIP client who got the same treatment as everyone else

Your highest-spending client booked a bespoke safari. She expected concierge-level communication. Instead she got the same group email as everyone else, because there was no system to flag her differently.

VIP clients are automatically segmented by spend. Auto-assignment routes their enquiries to your most experienced agent. Their profile shows their full history at a glance.