Your brand is precise. Your client relationships should be too.
For fashion brands where presentation is the product, and where your best clients expect to be treated differently.
The moments where fashion brands lose clients, and what Ntouju does about it.
The VIP who found out from Instagram
Your capsule collection dropped. By the time your highest-spending client saw it on Instagram, it was sold out. She bought from a competitor that week and posted about it.
Segment clients by spend, Temi (₦600k annual) is VIP. Send her the drop announcement 48 hours before the general list. Automated. Every time. She always gets it first.
The complaint that went public
A client received a damaged piece. She sent a WhatsApp to the number on the website. Nobody saw it for three days. By then she'd posted about it.
One branded link routes complaints to a priority queue. Auto-acknowledgement fires within minutes. The assigned agent has an SLA. Resolution is tracked. The client feels heard before she reaches for her phone.
The data that walked out the door
A senior stylist resigned. She took her client relationships with her, they knew her personally, they messaged her personally, they booked through her personally. The business had no record of any of it.
Every conversation, preference, and purchase history lives in the client's Ntouju profile, owned by the business. When the stylist leaves, the relationship stays.
Ready to see it in action?
We're onboarding a small group of businesses personally. Every client gets a hands-on setup, not a SaaS flow.
Setup and personal onboarding are included.